Article last updated on:
December 27, 2023

If you need help with ChatGPT, this is the guide you’re looking for.

We will now teach you:

  • How to contact ChatGPT’s support team
  • Reach out to OpenAI’s customer service
  • Solve your existing issue.

Let’s go.

How to contact ChatGPT support

  • Method 1: Live Chat
  • Method 2: Help Section (Guides)
  • Method 3: Email

These are the 3 official ways to contact OpenAI/ChatGPT customer support.

We’ll now explore them, one by one.

Method 1: Live Chat

OpenAI ChatGPT Live Chat
  1. Go to
  2. Click the support bubble (bottom-right)
  3. Send a message

Can’t find the support bubble? Here’s what it looks like:

ChatGPT Live Support Bubble
  • It is this smily face in the bottom-right corner of the screen.
  • Click it.
  • Start chatting to the bot.

Hopefully your issue will be fixed. If not, follow the second method.

Method 2: Help Section

ChatGPT Help Section
  1. Go to this website: ChatGPT Help Section
  2. Select your issue in the list
  3. Read how to fix it

For instance, below is OpenAI’s guide for free trial invites:

OpenAI Guide - Free Trial Invites To ChatGPT
  • However, you may now always find these guides useful.
  • You may want to get in touch with an actual human being.

For that, we’ve got the third method.

Method 3: Email

ChatGPT email options:

[email protected]
[email protected]

OpenAI customer support emails
  1. Open your Mail app
  2. Start a new message
  3. Describe your issue
  4. Send it to ‘support’ and ‘contact’

You’ll receive an instant reply from the “noreply” address, but you need to wait for a reply from a real person.

Then, you can have a conversation with one of OpenAI‘s support agents.

Bonus Methods

These are unofficial ways to fix your problems, as they don’t imply chatting with OpenAI agents.

Alternatively, you can:

OpenAI Community Homepage
  1. First of all, check if there is someone asking the same question as you
  2. Your concern might’ve already been answered

If there’s no-one with your issue, you may post it yourself.

The process is the same for Reddit & OpenAI’s community:

  1. Register or Log In
  2. Create a new post
  3. Detail it as much as possible
  4. Discuss your issue with other users


These are your best options to contact OpenAI/ChatGPT customer support.

Hope you found this guide helpful!

Learn how to become more productive with our guides on how to use AI.

Thank you for reading this,

Ch David and Daniel

About the author

David, the head editor at, has four years of experience in Artificial Intelligence and Machine Learning. Join David and the team and explore AI tools and contributing to the creation and curation of AI educational content.